POWER Briefing Session
Name:
POWER Briefing Session
Date:
September 1, 2005
Time:
4:30 PM - 6:00 PM CDT
Event Description:
Please join us for this exciting POWER Briefing Session on "Including Customer Service into Your Business Culture" presented by
Missouri Bank and Trust. Hosted by The Chamber!
Space is limited and seats are filling fast! Reserve your spot TODAY by contacting Consuella McCain-Nunnally at (816)374-5494 or via e-mail at mccain-nunnally@kcchamber.com
Including Customer Service in Your Business Culture
Description: The key to becoming an exceptional business, is the level of customer service you provide and how it is interwoven thorough-out your company's fiber.
Objective: To explore skills that will allow business owners and employees to efficiently and effective serve internal and external customers.
Intended Results:
- Knowledgeable of your company's products and services
- Anticipate customer "needs" before they arise
- Listen to your customer when making "changes" to products/services
- Able to develop a "Help Desk" Resource
- Use critical success factors
- Think outside the box
- Value your employees and your external customers
