"Become Customer Driven with Web-Based Customer Service"
Jordan Gershon & Julie Mills, Digital Lagoon Ltd.
Suppose you could save up to $9.55 on each customer service inquiry your company deals with on a daily basis. Would you be interested? It might be as easy as adding a customer service function to your company's Web site. Find out the options of developing a Web-based CRM (Customer Relationship Management) system to your way of doing business. Services can include product locators, warranty information, up-to-date service bulletins, safety notices, order tracking information, on-line calculators and flash and streaming video presentations.