"Creating Policies and Procedures That Work"
Martie Kernodle & Nancy Campbell,
Business Behavior Institute
Ever curled up with your 237-page manual? Most people don't. They just ask someone else-or worse, guess. We'll discuss how to stop people from doing that by: avoiding the common traps, writing cleanly and clearly, being specific, being precise, overcoming resistance. We'll also look at the all-important role of decision-making and even briefly venture into the issue of "visual appeal".