Brain Food - The Strategic Importance of Customer Loyalty
- Why it is important to know your loyalty factor score
- What your loyalty factor score can affect
- How customer loyalty works with your strategic plan
- Why customer loyalty is critically more important to business survival than customer satisfaction
- How upper management and ownership must be aware and involved
Wes Wingfield is President of Highest Ambition LLC, a Kansas City based organizational development company that specializes in strategic planning, executive coaching, and staff development, delivering what his clients want with a return on their investment. His background includes corporate marketing, higher education, and IT and television.
This session will be broadcast simultaneously as a webinar. Register for the webinar component for $25 and invite your staff to attend at no additional charge.
Webinar registrations must be received by 3pm on August 31st. Web attendees - please follow this link for instructions and best practices for participating in a Brain Food webinar:
Punch cards are available for the Business Brain Food educational series. Punch cards can be used by anyone at your company and are good for any combination of Business Brain Food or Brain Food Over Lunch sessions for the 2010 series (with the exception of webinar attendance). Purchase a Fast Food Punch card for $100 and attend 10 sessions (a savings of $50) or a Fast Food Lite Punch card for $55 and attend 5 sessions (a savings of $20). To purchase a punch card, please select the appropriate option below. To use your punch card once purchased, please select the punch card holder option.
First-time visitor? Click here for registration instructions.
Please note that each attendee must be registered individually at this time. If you would like to register multiple people to attend, please contact Brande Stitt at stitt@kcchamber.com or (816) 374-5443.
You should receive a confirmation email with event details 2-3 days prior to the event.
If you have questions about your registration, please contact Brande Stitt at stitt@kcchamber.com or (816) 374-5443.
