Providing Service That Defies Explanation
You'll be exposed to a new way of looking at customer service that transcends the ordinary approach as well as the meaning of cooperative competency. You'll learn how your beliefs dictate your customer service disposition and how to change those beliefs if they're not aligned with the principles of "defying explanation".
At the conclusion of the session, participants will:
Have a clear understanding of how to raise their levels of service to customers
How to look at customer service with a different set of filters
How to teach others the principles of service that "defy explanation"
Learn the nine character traits that enable people to apply the principles
Learn the 360 degree approach that will assess where they are on the service excellence ladder
Presented by Chuck McGuire, Avascend Hospitality Services
Charles McGuire is Director of Cooperative Competency for Avascend Healthcare, a leader in hospitality services to hospitals and medical centers throughout the United States. He graduated with a journalism degree from Kansas University and has a Masters of Divinity from McCormack Theological Seminary in Chicago, IL. McGuire owned his own multi-million dollar distribution business for 20 years. He is an author and has experience as a coach and trainer to the insurance industry, small family-owned businesses, and individuals in the area of sales & marketing, personal development, and transformational thinking.
Sponsored by the UMKC Henry W. Bloch School of Business & Public Administration
