Brain Food Over Lunch-Building Workplace Harmony

Building Workplace Harmony

Jason Brensdal & Clare Roberts, Metropolitan Community College

Avoid the stress of workplace conflict and incivility by learning to diffuse defensiveness in yourself and others through simple questions, statements, and predictions.  Learn how to respond non-defensively to criticism, be direct without offending others, change your viewpoint without feeling weak, and communicate powerfully with people you are intimidated by.   

Sponsored by the UMKC Henry W. Bloch School of Business & Public Administration